Big Boy’s Mission Statement

As an iconic American brand, we strive to provide every guest with an experience consistent with our Values and Guiding Principles during every visit.

My values and guiding principles – Putting people first

  • Integrity – To always do what is right.
  • Reliability – To constantly deliver the promise of good food, good service, and restaurant cleanliness with each visit.
  • Quality – To consistently serve the best meal on the planet.
  • Value – To exceed our guest’s expectations at a competitive price.
  • Achievement – To measure results based on guest satisfaction ratings, financial plans, goals, and objectives.
  • Profitability – To embrace profit as a result of good business practices.
  • Cleanliness – To maintain the highest levels of sanitation.
  • Training – To provide all team members with the right tools to enhance their skills and create opportunities.
  • Attitude – To maintain a positive approach with all guests, peers, and managers.
  • Respect – To communicate with all contacts, internal or external, as potential guests of Big Boy® and treat them with the highest regard.
  • Commitment and Accountability – To be responsible as a Big Boy employee to learn and perform their job in accordance to Big Boy standards.


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