Food Truck Booking Policy

1. Booking duration and timing

• Session duration: Bookings are available in 2-hour blocks. Additional time is charged at $150/hour.
• Buffer time: Only one event is permitted per truck per day, ensuring proper preparation and servicing.
• Operating hours: Trucks are available from 6:00 AM to 11:00 PM.
• Event restrictions: Trucks are unavailable on certain high-demand dates, such as University of Michigan and Lions game days.

2. Booking process

• Request submission: Clients must complete an online booking request form, including event details and location.
• Approval process: All booking requests require manual approval. Clients will receive notification of approval, and deposits will not be charged until bookings are approved.
• Lead time: Bookings must be submitted at least 14 days in advance to allow for scheduling and preparation.

3. Payment terms

• Pricing: A varied pricing structure applies based on event type and menu selections. Additional costs apply for add-ons such as chicken tenders and shakes.
• Deposit: A 50% deposit is required upon approval to confirm the reservation.
• Final payment: The remaining balance (50%) must be paid no later than 7 days before the event.
• Payment methods: Credit/debit cards (including Apple Pay and Google Pay), PayPal, and manual payments (e.g., cash or check) if needed.

4. Cancellation and refund policy

• Customer cancellations: Full refund if canceled at least 7 days before the event; deposit forfeiture for cancellations made within 7 days of the event.
• Big Boy cancellations: In case of a cancellation by Big Boy Restaurants, a full refund will be provided.

5. Menu options

• Base menu: Includes Big Boy Burgers, Slim Jims, and French Fries.
• Add-ons: Chicken tenders, shakes, and other items are available at additional costs.
• Custom menus: Custom menu requests are allowed but are subject to approval and custom pricing.

6. Event requirements

• Location: The client must provide a suitable location for the food truck, ensuring parking and required permits are in place.
• Utilities: Trucks are self-sufficient and do not require external utilities.
• Setup and cleanup: Big Boy staff will handle setup and cleanup associated with the food truck.

7. Liability and damages

• Client responsibility: Clients are responsible for ensuring the event complies with local laws and ordinances and for any damages caused to the truck or equipment during the event.
• Big Boy responsibility: Big Boy Restaurants is not liable for incidents outside the scope of food service.

8. Notifications

• Customer notifications: Email confirmation upon booking; updates on booking status (approved, declined, or modified); reminders 24 hours before the event; notifications of cancellations or changes.
• Internal notifications: Email notifications for new bookings and updates.

9. Staff and permissions

• Team access: Both Operations and Marketing teams will have access to the booking system for transparency and coordination.
• Staffing: Each event includes dedicated food truck staff provided by Big Boy.

10. Miscellaneous

• Blocking dates: Big Boy reserves the right to block out specific dates for internal use or high-demand events.
• Policy agreement: Clients must agree to the terms outlined in this booking policy before confirming their reservation.

Ready to book?

Head to the Big Boy Food Truck page to check pricing and send a booking inquiry, or call 248.448.9800 with questions.