Big Boy
Loading…Big Boy
Loading…How Big Boy Restaurant Group, LLC collects, uses, and protects your information.
Last updated: April 24, 2020.
At Big Boy®, we value your privacy. While visiting Big Boy's website, BigBoy.com, you may be asked to provide information that personally identifies you including name, address, email address, phone number, anniversary date and birth date. The information that we collect is on a voluntary basis. You may choose not to provide personal information and will still have access to the majority of Big Boy's website. However, there will occasionally be some activities provided by our site that will require you to disclose personally identifiable information in order to participate. The information we collect online helps us to respond to your requests, deliver requested services to or for you, and continuously improve your experience at Big Boy®.
The information that Big Boy® collects varies depending on the activity you are interacting with online. The following are examples of activities for which we will need your personal information: customer feedback, the Big Boy® Email Club and Big Boy® Kids' Club subscriptions, affiliated third party applications and microsites, gift card, products and merchandise sales, franchise inquiries, and providing location information. Additionally, when you enter a contest or other promotional feature, we may ask for your name, address, email address, phone number, and birthdate so we can administer the contest and notify winners.
If you have not opted out of receiving marketing materials, we may also use the information we collect to occasionally notify you about new Big Boy® services and special offers we think you'll find valuable. You can choose not to allow us to use your personal information for direct marketing purposes by indicating your preference at the time of collection or by unsubscribing via the link provided at the bottom of all correspondence.
Rebuilt-site note
On this rebuilt site: Email Club signup collects your email address and optional name, birthday, and favorite location; you can unsubscribe at any time via the link in every email. Kids' Club signup is completed by a parent or guardian, collects the parent's email plus the child's first name and birth month/day only, and uses double opt-in — the child is not subscribed until the parent confirms from their inbox. Inquiry forms (contact, catering, food truck, franchise, fundraising, commissary, wholesale) collect your name, email, phone if provided, and message.
BigBoy.com has historically collected anonymous demographic and interest information using Google Analytics. This information is not personally identifying and may include your ZIP code, age, gender, preferences and interests. Google Analytics tracking can be turned off at any time using the Google Analytics opt-out browser add-ons. Cookies used by Big Boy® and its third-party web applications do not collect or store personally identifiable information.
Rebuilt-site note
This rebuilt site currently ships with no analytics and no advertising or tracking cookies. A few preferences are stored in your own browser and never transmitted to us: arcade high scores and settings, and whether you dismissed the announcement bar. If analytics are added later, this section should be finalized to match before launch.
Big Boy® does not sell, trade, or rent your personal information to others. This does not include information provided to trusted third parties who help us in operating our website, conducting our business, and generating statistical analysis for use by Big Boy®. Occasionally, we use third parties to provide services to you, such as fulfilling gift card orders, rewards, phone applications, conducting surveys, providing location information, administering our Big Boy® Email Club and Big Boy® Kids' Club, and contests that may be occasionally offered at this website or affiliated microsites. If personally identifiable information (name, address, email address, phone number, or birthdate) is provided by us or by you directly to any of these third parties, we require that such information be maintained by them in confidence. You should also be aware that we may disclose information about you if required by law.
Rebuilt-site note
On this rebuilt site, those providers are: Mailchimp (Intuit) for Email Club and Kids' Club delivery, and HubSpot for inquiry form routing. Online ordering, delivery, catering, and the shop are fulfilled by third parties (for example DoorDash or ezCater) under their own privacy policies once you follow their links.
We may use IP addresses to analyze trends, administer the Site, and track user movement for aggregate use. IP addresses are not linked to personally identifiable information.
Rebuilt-site note
On this rebuilt site, server logs (including IP address) are used for security and abuse prevention — for example, limiting how fast forms can be submitted.
Rebuilt-site note
New in this rebuild: typing a ZIP code into the location finder looks it up on our own servers against public U.S. Census geographic data — it is not shared with anyone and is not stored. "Use My Location" asks your browser for permission first; the coordinates are used in your browser to sort nearby restaurants and are never saved or sent to us.
To ensure compliance with federal law, the general portion of Big Boy's website and any microsites operated or provided by Big Boy® or any of its affiliates that reference this policy do not knowingly collect or maintain information provided by children under the age of 13. If you would like to enroll your child, age 13 or younger, in the Big Boy® Kids' Club, you must opt into the service by submitting your own personally identifiable information.
We encourage parents to monitor their children's online activities. Please instruct your children never to give out their names, addresses, phone numbers or e-mail addresses to anyone on the web without your permission. This Site complies with the Children's Online Privacy Protection Act (COPPA), which governs information collected from children under 13.
Rebuilt-site note
The rebuilt Kids' Club form is data-minimized: parent email, child first name, and birth month/day only — every email goes to the parent's address, no accounts are created for children, and our online games collect no personal information at all. A parent or guardian can review or delete their child's information at any time via the contact page.
BigBoy.com or microsites operated or provided by Big Boy® or any of its affiliates may make forums available to its users at various times, or the ability to upload photographs or videos. Please remember that, unless otherwise stated, any information disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information. Occasionally, we may provide links to third party sites on our website. We are not responsible for the content or information collection practices of those sites, and their privacy policies may differ from Big Boy's — please read them before providing any personal information.
By using our website and submitting the personal information requested, you consent to the collection and use of this information in the manner described in our privacy policy by Big Boy®. Big Boy® reserves the right to change this policy at any time in the future. In the event that there is a change to our information practices, we will update this Privacy Policy statement moving forward.
Questions or concerns about our policies? Please visit our contact page, call 248.448.9800 (Monday through Friday, 8 AM to 5 PM EST), or write to Big Boy Restaurant Group LLC, 26300 Telegraph Rd #102, Southfield, MI 48033.